Help Center -> Online Portal -> xTrack -> Track Alerts - Quick Start
Track Alerts — Quick Start
Account Alerts let you notify users automatically when key events happen in Track — defects, reports, projects, elements, shipments, batches, and tasks. This guide covers where to set them up and what's available in the initial release.
Where to Set Up an Alert
01 Click the Settings gear (top-right) and open Alerts from the left menu.
02 Review existing alerts under Account Alerts, grouped by category. Toggle any alert on or off, or use the pencil icon to edit it.
03 Click + Alert to create a new one, then pick an Alert Type from the dropdown.
04 Give it a label, set any optional filters (types, origins, statuses), choose the users or groups to notify, and click Save. Filters left empty match everything.
Track Alert Types Available at Launch
| Alert | Triggers when... |
|---|---|
| Defect Created | A new defect is logged. Can be scoped to specific defect types and origins. |
| Defect Status Changed | A defect moves between statuses (e.g. into Pending Repair Approval). |
| Report In Review | A report enters review. Can be scoped to specific report types. |
| Project Created | A new project is created. |
| Element Status Changed | An element changes status. |
| Shipment Status Changed | A shipment changes status. |
| Batch Failed | A concrete batch fails. |
| Task Failed | A task fails. |
| Overdue Task | A task passes its due date without completion. |
Track Alerts — Quick Start
Account Alerts let you notify users automatically when key events happen in Track — defects, reports, projects, elements, shipments, batches, and tasks. This guide covers where to set them up and what's available in the initial release.
Where to Set Up an Alert
01 Click the Settings gear (top-right) and open Alerts from the left menu.
02 Review existing alerts under Account Alerts, grouped by category. Toggle any alert on or off, or use the pencil icon to edit it.
03 Click + Alert to create a new one, then pick an Alert Type from the dropdown.
04 Give it a label, set any optional filters (types, origins, statuses), choose the users or groups to notify, and click Save. Filters left empty match everything.
Track Alert Types Available at Launch
| Alert | Triggers when... |
|---|---|
| Defect Created | A new defect is logged. Can be scoped to specific defect types and origins. |
| Defect Status Changed | A defect moves between statuses (e.g. into Pending Repair Approval). |
| Report In Review | A report enters review. Can be scoped to specific report types. |
| Project Created | A new project is created. |
| Element Status Changed | An element changes status. |
| Shipment Status Changed | A shipment changes status. |
| Batch Failed | A concrete batch fails. |
| Task Failed | A task fails. |
| Overdue Task | A task passes its due date without completion. |