Troubleshooting
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      1. Help Center
      2. Relays
      3. Troubleshooting

      My Relay is Offline

      Understand why the Relay goes offline and how to troubleshoot it

      Make Sure the Battery Switch is ON

       

      Check the Battery and Signal Status

      1. Navigating to your name on the top-right corner of the screen -> Hardware on the EXACT Portal
      2. Click on the Relay serial # to open its hardware info page
      3. Check the battery and signal %

       

      Reboot the Relay

      1. Make sure the Relay is UNPLUGGED from the power supply.
      2. Turn the battery switch OFF
      3. Wait for 60 seconds
      4. Turn the battery switch back ON
      5. Observe the status LED colors

      Flashing Green: Looking for a cellular network
      Breathing (dimming) Cyan: Connected to a cellular network
      Flashing Magenta: Downloading a firmware update. Device will be offline while this is happening

       

      Still having issues? Contact us