FAQs
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      Frequently Asked Questions

      Hardware Equipment

      How do I turn on a Logger? Loggers are plug-and-play and automatically connect to the nearest Relay in range. There is no power switch.
      How should a Logger be positioned? Keep Loggers off of the ground and elevated when possible. To optimize Logger signal, do not place them inside or underneath steel enclosures or formwork.
      What is the lifespan of an RH Logger? The RH sensor inside of the logger can withstand up to 6 months in a 100% RH environment.
      Can probes be reused? Probes are intended to be sacrificial. EXACT tests every probe in-house but cannot guarantee their accuracy if reused.
      How long is the battery life for a Relay? A fully charged Relay will last 3-4 weeks and can be recharged in approximately 16 hours using the supplied power adapter.
      What is the coverage for one Relay? With complete line of sight, one Relay can communicate with multiple Loggers within a 100 acre area. Typical monitoring setups require 2 Relays.
      How should a Relay be positioned? Keep Relays off of the ground and within line of sight of loggers when possible. To optimize relay signal, keep elevated and do not place them inside or underneath steel enclosures or formwork.
      What equipment is required for a maturity calibration? A maturity calibration can be conducted using 2 probes, 1 Logger, and 1 Relay. The cylinders cast for strength breaks and temperature monitoring can be cured in an EXACT Match device to provide a more accurate maturity curve.
      How do I turn on an EXACT Match? EXACT Match devices are turned on by plugging into a power source and flipping the power switch on the control box.
      How many EM2s can be stacked? EXACT Match 2 (large) can be stacked 2 high. EXACT Match 2 (mini) can be stacked 3 high.

      Online Portal

      Why is there an orange indicator beside my hardware? An orange indicator denotes a low signal or low battery level for one or more devices on an active Element.
      Why is there a red indicator beside my hardware? A red indicator denotes one or more devices on an active Element is disconnected.
      Why is my custom report missing data? Check that the custom report timeframe is within the monitoring period on the Element page
      What is the difference between EM-Air and EM-Set? EM-Air:Current temperature of the air circulating inside an EM
      EM-Set: Current temperature the EM is set to match"
      Why are my readings not being graphed? Click Edit, click Hardware, ensure the "Show" box is checked beside an input to have its readings graphed
      Can completed Elements be removed from the dashboard without deleting them? Yes. Click Projects, click Edit beside the project containing the Elements to be removed from the dashboard, check the "Archive Project" box and click Save.